Reference

Legal Framework Built for Your Account

When you open an account with us, your data, withdrawals and account access are governed by clear legal terms specific to your region.

Data ProtectionAccount VerificationWithdrawal Security
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lirik789 Legal Framework Built for Your Account
GET HELP ANYTIME

Contact Us About Legal and Account Questions

Team online

Email Support

Send legal or account questions to [email protected]. We respond within 24 hours on weekdays, 48 hours on weekends. Include your account email and a clear description of your concern.

Live Chat

Open live chat from your account dashboard Monday–Friday 09:00–21:00 WIB. Ask about data requests, account closure, payment holds or any legal question tied to your account.

Account Settings

View and update your legal information directly in Account → Security → Personal Data. Request a full data download, update your identity documents or change your contact method from this same panel.

HOW WE PROTECT YOU

Security, Data and Account Safeguards

Account Verification

When you register, we verify your identity using your email and mobile number. For withdrawals above Rp 5,000,000, we request a photo of your ID and a selfie. This two-step process protects your account from unauthorized access and ensures payouts reach only you.

Data Storage and Retention

Your personal data—name, email, payment details, account balance—is encrypted at rest and in transit. We keep active account data for the duration of your membership. After you close your account, we retain records for 7 years to comply with local financial audit requirements.

Payment Security

All deposits and withdrawals are processed through encrypted channels. Your DANA, OVO, GoPay or QRIS transactions are verified by the payment provider before reaching your lirik789 balance. We never store payment passwords or full card details on our servers.

Login and Device Management

You receive an email alert every time someone logs into your account from a new device. If you spot an unrecognized login, disable all active sessions from Account → Security → Active Sessions and change your password immediately. Our team can force a logout across all devices if you report a breach.

Cookie and Tracking

We use cookies to keep you logged in, remember your preferences and prevent fraud. Functional cookies are required; analytics cookies are optional and you can disable them in your settings. We do not sell cookie data to advertisers or third-party platforms.

Account Closure and Data Deletion

Request account closure or full data deletion from Account → Settings → Close Account. We process deletions within 14 days. Your balance is paid out to your registered payment method before closure. Historical transaction records are retained for audit compliance as noted above.

What You Need to Know

You provide your full name, date of birth, email address and mobile number. We verify these details through a confirmation code sent to your email and SMS. For withdrawals, you register a payment method—DANA, OVO, GoPay or QRIS account linked to your identity. This verification step is a legal requirement that protects your account from fraud.

Go to Account → Security → Personal Data and select Download My Data. We compile and send your complete account history, transaction record and personal information to your registered email within 7 days. This download is free and depends on local law protections for Indonesia accounts.

Click Forgot Password on the login page and follow the reset link sent to your email. If you suspect unauthorized access, contact [email protected] immediately with your account email and recent login details. Our security team reviews your account and forces a logout across all devices within 2 hours.

Withdrawals to DANA, OVO, GoPay or QRIS take 5–120 minutes after you request them, depending on your bank's processing speed. We verify each withdrawal request against your registered payment method and send you an SMS confirmation before release. Funds go only to the account you registered at signup.

Yes. Go to Account → Settings → Close Account and select Delete My Data. We process account closure within 24 hours, pay any remaining balance to your registered payment method, and delete personal data within 14 days. Transaction records for audit compliance are retained for 7 years where local law permits.

Email [email protected] with your account email and your specific question. Our legal and compliance team responds within 24 hours on weekdays. You can also use live chat Monday–Friday 09:00–21:00 WIB to discuss data rights, account security or payment verification directly.

No. We do not sell or share your personal data with third parties for marketing, advertising or any other purpose outside account management and payment processing. Your email, phone and payment details are used only to operate your lirik789 account and communicate with you about your account activity.

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